Tuesday, May 26, 2009

Information without implementation leads to frustration

The thing about being curious, analyzing and learning things is that it can create a situation where you become increasingly frustrated due to the lack of response to this information or your lack of ability to take action on what you now know. It is what happens when you conduct customer or employee satisfaction surveys. We gain access to valuable information that can be acted upon to make the company and workplace better for employees and customers alike.

And then nothing happens. Well other than the presentations and promises to make changes, at the end of the day and in the midst of an economic crisis, nothing really happens. Okay, lip service might be considered more than nothing by some folks. I mean the road to hell is paved with good intentions.

But it happens to me too. I learn something and know instinctively what needs to be done but then there are always too many things to do and not enough resources to do them all, even in my department of one in my personal life. I look in the attic and know that I need to purge to keep the flow of energy and things moving in the universe but do I do that or pay my bills? Florida Plunder and Loot thinks I can wait to act on my information while I pay my light bill.

And so the next time I'm in the attic struggling to find 2 inches of space for a 3 foot by 5 foot box, I get increasingly frustrated at my inability to act on the information I gained the last time I visited this remote region of my home.

So what's the answer? Do something small each day. If you have a choice to do nothing or the choice to do something small instead, do something small. So if you don't have time to completely empty the attic, open each box, purge and cart things off to Goodwill then at least take down 1 box and do that one small thing. At least the next time you are up there, you might have room for the new treasure that is finding it's way to the national storage facility (remember Raiders of the Lost Arc?)

Same thing with the surveys, with anything. Pick one small thing to do and act on that. Once completed you can select another small thing and so on. You will feel better and your frustration levels will subside at least a little and every little bit helps.

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